FAQ
ask us
anything
How long does delivery take?
We carefully prepare each order and deliver within 6–7 working days across Pakistan.
How can I contact Santah Wear?
You can easily get in touch with us through WhatsApp or email for any queries or support.
Do you offer custom stitching?
Yes, we create outfits tailored to your size and preferences for the perfect fit.
Do you offer cash on delivery (COD)?
Yes, we offer cash on delivery across Pakistan for your convenience.
Can I return my order?
You can request a return within 7 days of receiving your order, provided the item is unused and in its original condition.
Will the product look exactly like the pictures?
We do our best to ensure accuracy, though slight variations may occur due to lighting and handmade detailing.
How do I provide my custom measurements?
After placing an order, you can share your measurements via our WhatsApp button or fill out the size form on the product page.
Can I change the design or color of an outfit?
Since we specialize in customization, you can request minor design changes or color preferences through our WhatsApp support.
Do you charge extra for custom sizes?
Standard customization is usually included, but special requests or plus sizes may have a small additional fee depending on the fabric used.
Is there a rush order option for urgent events?
Yes! If you need an outfit for a wedding or event, contact us on WhatsApp to check availability for an expedited 3–4 day delivery.
What if the custom-stitched outfit doesn't fit me?
We follow your exact measurements. If there is an error from our side, we offer free alterations to ensure you get the perfect fit.
Can I cancel a custom order after it's placed?
Custom orders can only be canceled within 24 hours of placement, as we start the cutting and stitching process immediately.
What fabric do you use for your suits?
We use premium quality fabrics like Katan Silk, Karandi, and Organza, specifically selected for durability and a luxurious feel.
How do I track my order?
Once your order is dispatched, we will send you a tracking ID via SMS or Email which you can use on our “Track Your Order” page.


































