REFUND & RETURN POLICY – Santah Wear
Last Updated: 4 – 2 2026
At Santah Wear, we take pride in delivering high-quality, handmade outfits. Your satisfaction is important to us, and we aim to make your shopping experience smooth and reliable.
🔹 1. Return Eligibility
You may request a return if:
- The item is damaged or defective
- You received the wrong product
- The product has a major issue
👉 Return request must be made within 7 days of delivery
🔹 2. Non-Returnable Items
Due to the nature of our products, the following items are not eligible for return:
- Custom stitched outfits
- Products made according to your measurements
- Used or worn items
- Items without original condition
🔹 3. Refund Policy
Refunds are applicable only if:
- The product is defective
- The wrong item was delivered
👉 Once approved:
- Refund will be processed within 5–7 working days
🔹 4. Exchange Policy
We offer exchanges in case of:
- Size issues (only for standard sizes)
- Defective products
👉 Exchange requests must also be made within 7 days
🔹 5. Order Cancellation
Orders can be cancelled:
- Within 24 hours of placing the order
After that, cancellation may not be possible if processing has started.
🔹 6. Delivery Time
- Orders are delivered within 6–7 working days across Pakistan
Delays may occur during peak seasons or sales.
🔹 7. Shipping Charges
- Shipping charges are non-refundable
- Free shipping is available on orders above PKR 8,000
🔹 8. How to Request Return or Refund
To request a return:
📧 Email us at: s.collection028@gmail.com
📱 Or contact via WhatsApp
Include:
- Order number
- Issue details
- Product images (if damaged)
🔹 9. Our Commitment
At Santah Wear, we are committed to:
- Quality craftsmanship
- Honest service
- Customer satisfaction
We always strive to resolve your concerns in the best possible way.
